ABSTRACT:

Business processes are increasingly distributed and open, creating them susceptible to failure. Monitoring is, therefore, an vital concern not only for the processes themselves however also for the services that comprise these processes. We tend to present a framework for multilevel monitoring of those service systems. It formalizes interaction protocols, policies, and commitments that account for normal and extended effects following the language-action perspective, and permits specification of goals and monitors at varied abstraction levels. We have a tendency to demonstrate how the framework can be implemented and evaluate it with multiple situations that include specifying and monitoring open-service policy commitments.